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Q. How do I purchase the products displayed on this site?
A. Below are the 13 simple steps to follow:
Step 1: Click on the "Available Options" tabs such as color/size and the quantity of the item.
Step 2: Click on the “Add to Cart” button on the item you wish to purchase.
Step 3: If you are already a member of 1FashionHouse.com, click the "Account" tab to go to the "Account Login" page where you will need to log in to your account using your Email and Password. If you do not have an account created yet, you need to register for an account under the “Register Account Page” before you could proceed with your payment. It would be advisable to register an account with us to enjoy whole lots of benefit in reward points!
Step 4: Once you register or login into your account, click on the "View Cart" tab to go into the "Shopping Cart" page.
Step 5: From the "Shopping Cart" page you can change the quantity or you can continue with your shopping by clicking the "Continue Shopping" button.
Step 6: If you have done with your shopping, click on the "Estimate Shipping & Taxes" tab to estimate the shipping fee. Enter the details of your delivery destination address and get the quotation for the shipping fee by clicking the "Get Quotes" button.
Step 7: If the total amount that your order is less than RM150, you will need to pay for your shipping fee. (See the accompanying shipping rate here). However, if your total amount is more than RM150, you are entitled for free shipping.
Step 8: Click on the “Checkout” button to go to the "Checkout" page.
Step 9: Under the "Billing Details", choose whether you want to use the existing address or a new address and click "Continue".
Step 10: Under the "Delivery Details", choose whether you want to use the existing address or a new address and click "Continue".
Step 11: Under the "Delivery Method", select your preferred shipping method while adding comments about your order (if any) and click "Continue".
Step 12: Under the "Payment Method", select your preferred payment method while adding comments about your order (if any). Make sure you have read and understand the "Terms & Conditions" before you tick and click "Continue".
Step 13: Double-check your order detail as well as your payment method before you click the "Confirm Order" button to complete your order.
Q. What are the payment methods available?
A. 1FashionHouse.com offers various kind of payment methods as shown below:
Option 1: Offline Bank Transfer (Bank-In via Cash Deposit Machine) / Online Bank Transfer:
Bank: Maybank
Bank Account Number: 112464128953
Account Name: Lim Ooi Hee
Bank: CIMB Bank
Bank Account Number: 7007324896
Account Name: Lim Ooi Hee
Bank: Public Bank
Bank Account Number: 3186775125
Account Name: 1FashionHouse.com PLT
Bank: Hong Leong Bank
Bank Account Number: 28250163768
Account Name: Lim Ooi Hee & Koay Wei See
Option 2: iPay88 Payment Gateway:
via Credit Card (Visa / MasterCard) / Internet Banking (Maybank2U / Alliance Online / Affin Bank / Hong Leong Online / AmOnline / CIMB Clicks / RHB Online) / FPX (Maybank2U / PBeBank / Bank Islam / Hong Leong Online / RHB Online / CIMB Clicks) / WebCash
After you have made the payment, you may scan and upload the copy of the Bank-In Slip or Screen Capture/“PrintScreen” and upload the online banking transaction results; after filling up the "Payment Notification" form below:
Important Note: Your purchased products will not be delivered until you have submitted the Payment Notification confirmation.
Q. How to change my account personal information and shipping address?
A. Login into "My Account" page and edit your account information and shipping address here.
Q. I forgot my Password for my account. What should I do to retrieve it?
A. Login into "My Account" page and change your password here.
Q. Can I cancel an existing order that have been made?
A. Yes, only if the order is still on pending status. Please send an email to our customer service at customerservice@1fashionhouse.com with the message title “Request To Cancel Order” in order to inform us about the cancellation order. Orders that are in shipping mode or already shipped will not be cancel.
Q. What is the product's transaction currency?
A. All the products transaction currency will be done in Ringgit Malaysia (MYR). However, you can refer the other 2 major currencies such as US Dollar and Singapore Dollar for conversion rate of the product currency.
Q. What mode of payment should I use if I were to buy from oversea?
A. It is advisable that all oversea purchases should be done through Credit Card via iPay88 Payment Gateway.
Q. What is the method of delivery?
A. The method of delivery is Pos Laju.
Q. How long does the delivery usually takes?
A. Pos Laju local delivery will usually takes about 1 to 3 working days; including the time to process the order. However, oversea delivery usually takes longer depending on the location chosen.
Q. I still have doubts, what should I do?
A. Drop an email at customerservice@1fashionhouse.com for us to clear your doubts.
